Trainer

General Traits:

•Should enjoy interacting with people
•Good interpersonal skills
•Ability to relate to and interact well with a younger age group
•Professional maturity
•Excellent Communication skills
•Creative, open to new ideas
•Good Presentation skills
•Confident of one’s abilities

Specific traits:

1.Business English
•Good command over English language
•In-depth knowledge of English Grammar
•Knowledge of the American/British style of writing
•Email etiquette

2Accent Training
•Ability to speak with an American accent
•Knowledge of British/American phonetics
•Ability to speak grammatically correct English
•Knowledge of various accents

3Customer Service
•Knowledge of customer service processes
•Experience in customer service operations
•Ability to bring out the practical aspects of Customer Service

4Telephone Skills
•A thorough knowledge of telephone etiquettes
•Ability to constantly demonstrate telephone etiquettes
•Background in Customer Service

5.PC skills
•Thorough knowledge/ability to teach computer basics from a new user's perspective (MS Office /Internet, Networking)
•Practical knowledge of handling computers, to be aware of the latest developments in the eCRM / eCommerce space

Agency/Employer: Staffers
Town or City: Guatemala
Location: Guatemala
Sector: Telecomms,Education,Administration
Related Job Titles: Not stated
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 21-09-2007
Salary: Not specified

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